Ordering
Ordering is easy: browse our menu, tap a dish, choose your protein and options, then add it to your order. When you’re ready, head to the checkout and pay securely online. You can also order by phone on 01603 300 002 during opening hours (5:00pm – 11:00pm).
No — you can order as a guest with just your contact and delivery details. Creating an account is optional and simply makes re-ordering your favourites faster next time.
Yes — choose collection at checkout and your food will be hot and waiting for you at 100 Harvey Lane, Norwich NR7 0AQ. There is no minimum order and no delivery charge for collection. Please arrive at your selected collection time and check your order before leaving.
Yes — as long as we haven’t started cooking. Every dish is prepared fresh to order, so please call us on 01603 300 002 as soon as possible and we’ll change or cancel it and refund online payments in full.
Yes. At checkout, leave ASAP selected for the earliest available time or choose a date and 15-minute time slot up to two weeks ahead. Scheduled delivery and collection slots are available from 5:00pm to 10:30pm.
Payments
Online payments are securely processed through Stripe and PayPal, covering all major credit and debit cards as well as PayPal accounts. Cash is also welcome on collection. All prices are shown in GBP (£).
Yes. We never see or store your card details — payments are handled end-to-end by Stripe and PayPal, two of the world’s most trusted payment providers, using encrypted connections.
Delivery & Collection
We deliver across Norwich and surrounding areas, including postcodes NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR9, NR10, NR11, NR12 and NR13. A delivery charge applies depending on distance. Unsure whether we reach you? Call and we’ll confirm in seconds.
The minimum online order value is £20. There is no minimum for collection orders placed in person or by phone.
Typically 30–45 minutes. Delivery times are estimates — every order is freshly prepared, so during busy periods (especially Friday and Saturday evenings) delivery can take a little longer. We always keep you updated.
We are open every day, 5:00pm – 11:00pm — delivery and collection are both available throughout opening hours.
Please ensure someone is available to receive the order at the delivery address and time you choose. If we can’t reach anyone, we’ll call the phone number on your order — repeated failed deliveries may be chargeable.
Our Food
Please call us on 01603 300 002 before you order. Our kitchen handles all 14 major allergens, including gluten, milk, nuts (almonds in dishes like Tikka Massala, Pasanda and Kurma), egg, fish, peanuts, soya, mustard, sesame and celery. We cannot guarantee any dish is completely allergen-free, but tell us about your allergy and we’ll recommend safe dishes and prepare them with extra care. See our allergen information page.
Yes — lots. Almost every curry has a vegetable option, and we offer a full range of vegetarian sides, rice and breads (look for the green leaf badge on the menu). Vegans are well covered too: chapathi, tandoori roti and many vegetable dishes are made without dairy — just mention it when you order.
Almost everything is customisable. Every curry can be made with chicken, lamb, chicken tikka, lamb tikka, beef, prawn, king prawn, paneer or mixed vegetables — just tap a dish and choose your protein. Want it milder, hotter or without a specific ingredient? Add a note at checkout or call us.
Every dish shows a chilli rating from 1 (very mild — Kurma, Malayne) to 5 (very hot — Vindaloo, Naga Curry). The kitchen will happily adjust most dishes to your taste — just ask when ordering.
Always. Nothing sits under heat lamps — your dish starts when you order it. Meats are marinated overnight, spices are ground in-house, and everything tandoori is cooked over the fierce heat of a real clay tandoor.
Refunds & Issues
If something isn’t right, tell us straight away. Call 01603 300 002 on the day of your order and we’ll put it right — usually a replacement dish or a full or partial refund to your original payment method. Approved refunds are processed immediately and typically arrive within 3–5 working days (Stripe and PayPal processing times may vary). See our refund & cancellation policy.
Call us immediately on 01603 300 002 and keep your receipt if you have it. We’ll verify the order and either rush the missing items to you or refund them — your choice.
Contact
By phone on 01603 300 002 (fastest during opening hours), by email at contact@alitandooriexpress.co.uk, through the contact page, or in person at 100 Harvey Lane, Norwich NR7 0AQ. We love feedback — good or bad, it makes us better.